Please note the map description above is incorrect, we do not currently provide Spa or Restaurant services. We are working with Google to have this information amended, we apologise for any confusion caused by this.

Contact & FAQ’s


  • Ambassador
  • 36-38
  • Centre of the Esplanade
  • Scarborough
  • North Yorkshire
  • YO11 2AY

We guarantee the BEST available rates on this website *ONLY*. When you book directly on this website, you will be the first in line to be upgraded to a Sea View Room for FREE (subject to availability).


What time is Check-in?

3pm. Please check-in online and download your key prior to arriving in Scarborough. Alternatively, check yourselves in at our terminals in the sea view lobby.

When is the latest I can arrive?

We offer a 24/7 online/mobile/kiosk check-in. However, we kindly ask that all guests are checked in by 10:00pm on the day of arrival. Your mobile key will allow you access to the building and your room.

Do you sell alcohol?

Yes, you can purchase ‘Ready to Drink’ alcohol from our fun vending machine. We offer wines, beers, lagers and cocktails and these can be enjoyed in all of our Sea View spaces.
We do not have a ‘typical’ Bar, we have put our own spin on things!

Do you do meals?

Breakfast items and snacks are available from our 24/7 vending machines.
No, we do not offer restaurant meals.

Do you sell breakfast items, snacks and beverages?

Yes! We have Breakfast items, snacks and beverages in our self-serve vending area.
FREE 24/7 bean to cup coffee and hot beverages are available to all our in-house guests.

Do you have a lift?

Yes! We have a lift to all floors. Some of our rooms have steps leading to and inside them so please be sure to drop us a message or call to let us know that you require no steps.

Do you have a ramp?

Yes! Our ramp is located at the front left of the building.

Do you have a guest area to sit?

Yes! Our Sea View spaces are on the ground floor, terrace and garden.

Are you close to the beach and shops?

Yes! We are an 8 minute walk to the beach and only 12 minutes walk to the town centre. The Spa Cliff Lift is 200yds from our front door and we are also on a bus route.
We are also a 3 minute walk from local shops at ‘Ramshill’ which include Fish & Chip or Pizza Hut take-aways, Lloyds pharmacy, Cooplands bakery, Taxi rank, Chocolatier, Sainbury’s Local & much more. We really do have everything on our doorstep!

Do you have unlimited tea and coffee?

Yes! All our in-house guests receive FREE & unlimited 24/7 tea, coffee and hot water in the self-serve vending area for you.
We do not have tea & coffee making facilities in the bedrooms.

Do you do a late check-out?

Yes! If you require a 11am late check-out please send us a message or ask your Host at reception.
The late check-out charge is £10 and if we can do it for you, we will.

What happens if I need somebody?

There will be a Host available 24/7 in which you can message or call upon.

How do I check-in on my mobile and receive my mobile key?

The link to mobile check-in will be on your confirmation email where you can follow the instructions step by step.

Do you have hairdryers in the room?

We do not have hairdryers in the room.

Do you have towels in the room?

Yes! You will have fluffy bath and hand towels in each room.

Do you have WiFi?

Yes! All guests have free WiFi.

Do you have parking?

Yes! We offer FREE on-street parking with a scratch card for your car at check-in. Your scratch card will be available to collect, on the table next to the check-in kiosk. Please read the instructions carefully.

Do you have irons and ironing boards?

We do not have irons and ironing boards in the rooms.

What time is check-out?

10am is our check-out time.